Issue with assests not uploading

1

We are seeing an issue with our 1.6.5 version where we are uploading an assets and it comes back as still in progress. There are events in the admin logs. The events show these entries

Diagnostics; Detail: Error at line 1, column 33
Error occurred while processing element (CFINVOKE) on line 1530 column 4
in template file “/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc”

Message: No such function exists - iswindows.

This is on an Ubuntu install. I have designated 20GB of Initial heap size and and 20GB of maximum Java heap size. When we bounce the service this clears up on new assets, but the errored asset still shows “still in progress”.

2

We have seen this error once before and we could not determine its cause as the function existed and there was no reason for the error to occur. We ended up not using that function in the end. You said it cleared up on restarting the server so it seems you are good now. I would keep an eye out for it and see if it re-occurs. You will have to re-upload the ones that say still in progress. Let us know if this happens again and if you can see a pattern on how to re-create it so we can address it.

3

It only clears up for a little bit - the asset that is still in progress never gets uploaded or completed. It seems that this occurs after the JVM has been running for some time and this occurs on each asset you upload until you restart. Unfortunately there is not any way for us to be alerted on when this error is thrown, so we end up with having multiple assets stuck in “still in progress”. Is there a way to remove the function entirely??

4

We will address this in our next release 1.7.

5

Can you please include the full error output here for debugging. Thanks.

6

Do you have a link to download version 1.6.2? I can’t find it. I would like to try that as our our old system is running 1.6.2 and seems to work fine. It never got this error.

7

Emailed full log file

8

Attached full error

From: Harkirat [mailto:help=razuna.com@sendgrid.me] On Behalf Of harkirat

9

Sending actual error log. The current attachment is when you upload an asset and you get the still in progress error.

The one I sent previously seems to be the same issue, but it is when you are creating a rendition. This also errors. I’ve tried uploading renditions, but after I get the “Completed” status in the pop up window, no files appear in the main window.

10

When the system is in this state you also get an error when creating a rendition. I’ve tried uploading renditions, but after I get the “Completed” status in the pop up window, no files appear in the main
window.
Diag Message - Detail: Error at line 1, column 1
Error occurred while processing element (CFINCLUDE) on line 33 column 1
in template file “/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/raz1/dam/index.cfm”

Error message: myFusebox.getApplicationData().backuprestore.init(com.naryx.tagfusion.cfm.parser.cfFullVarExpression@118cfde9,
com.naryx.tagfusion.cfm.parser.cfFullVarExpression@3f71d4ff) doesn’t
exist.

11

I don’t see any attachments. Can you paste the entire message into the email text please.

12

You can find all the releases here https://github.com/razuna/razuna/releases
I would not recommend going back to 1.6.2. I would wait for 1.7 which we plan to release within the week.

13

Does this work?

An error occurred: http://denplrazuna2/razuna/raz1/dam/index.cfm?fa=c.scheduler_doit&sched_id=1A41E413-4D02-490E-B0CA5E938BE5D8A6

Time: 9/30/2014 12:39 PM

Error - struct

browser

BlueDragon

datetime

{ts '2014-09-30 12:39:36'}

diagnostics

Detail: Error at line 1, column 1 Error occurred while processing element (CFINCLUDE) on line 33 column 1 in template file "/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/raz1/dam/index.cfm"

errorlogfile

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/WEB-INF/bluedragon/work/temp/rtelogs/bderror-2014-09-30-123936_1946260367585206961.html

generatedcontent

httpreferer

[empty string]

mailto

[empty string]

message

myFusebox.getApplicationData().backuprestore.init(com.naryx.tagfusion.cfm.parser.cfFullVarExpression@118cfde9, com.naryx.tagfusion.cfm.parser.cfFullVarExpression@3f71d4ff) doesn't exist.

querystring

fa=c.scheduler_doit&sched_id=1A41E413-4D02-490E-B0CA5E938BE5D8A6

remoteAddress

127.0.0.1

tagcontext

array

1

struct

column

1

id

CFSET

line

81

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/raz1/dam/parsed/c.scheduler_doit.cfm

2

struct

column

3

id

CFIF

line

12

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/raz1/dam/parsed/c.scheduler_doit.cfm

3

struct

column

2

id

CFLOCK

line

11

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/raz1/dam/parsed/c.scheduler_doit.cfm

4

struct

column

53

id

CFIF

line

10

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/raz1/dam/parsed/c.scheduler_doit.cfm

5

struct

column

1

id

CFTRY

line

5

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/raz1/dam/parsed/c.scheduler_doit.cfm

6

struct

column

6

id

CFINCLUDE

line

232

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/fusebox5/corefiles/Application.cfc

7

struct

column

5

id

CFLOCK

line

231

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/fusebox5/corefiles/Application.cfc

8

struct

column

4

id

CFTRY

line

226

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/fusebox5/corefiles/Application.cfc

9

struct

column

3

id

CFIF

line

222

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/fusebox5/corefiles/Application.cfc

10

struct

column

2

id

CFFUNCTION

line

218

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/fusebox5/corefiles/Application.cfc

11

struct

column

2

id

CFSET

line

57

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/fusebox5/corefiles/fusebox5.cfm

12

struct

column

1

id

CFTRY

line

56

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/fusebox5/corefiles/fusebox5.cfm

13

struct

column

9

id

CFPROCESSINGDIRECTIVE

line

55

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/fusebox5/corefiles/fusebox5.cfm

14

struct

column

2

id

CFINCLUDE

line

37

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/host/dam/index.cfm

15

struct

column

1

id

CFELSE

line

35

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/host/dam/index.cfm

16

struct

column

1

id

CFIF

line

30

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/host/dam/index.cfm

17

struct

column

1

id

CFINCLUDE

line

33

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/raz1/dam/index.cfm

template

/razuna/raz1/dam/index.cfm

type

Application

Session - struct

audtable

raz1_audios

firstlastname

[empty string]

fromshare

false

hostdbprefix

raz1_

hostid

1

hosttype

[empty string]

imgtable

raz1_images

isbrowser

F

locale

en

login

F

offset

0

offset_log

0

offset_sched

0

rowmaxpage

25

rowmaxpage_log

25

rowmaxpage_sched

25

sessionid

7DC7B8DBE5E9687E7772C0F4155BDE48

showsubfolders

F

sortby

name

thecart

C8790833F2EB44D7840DC3BD46A72A9D

thehttp

http://

thelang

English

thelangid

1

theuserid

0

thisapp

dam

vidtable

raz1_videos

view

[empty string]

Form - struct [empty]

URL - struct

FA

c.scheduler_doit

SCHED_ID

1A41E413-4D02-490E-B0CA5E938BE5D8A6

From: Harkirat [mailto:help=razuna.com@sendgrid.me] On Behalf Of harkirat

14

Yes except it is the wrong error. I was looking for the one that said ‘No such function exists - iswindows’

15

That last log was for the rendition issue. Here is the log you need…

An error occurred: http://denplrazuna2/razuna/raz1/dam/index.cfm?fa=c.apiupload&isbinary=false&plupload=true&folder_id=BCE0EA8C072C455ABD146AFA03A65B01&nopreview=0&av=0&_v=0.5143939541017651

Time: 9/29/2014 4:17 PM

Error - struct

browser

null

datetime

{ts '2014-09-29 16:17:43'}

diagnostics

Detail: Error at line 1, column 33 Error occurred while processing element (CFINVOKE) on line 1530 column 4 in template file "/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc"

errorlogfile

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/WEB-INF/bluedragon/work/temp/rtelogs/bderror-2014-09-29-161743_2095482011641438377.html

generatedcontent

httpreferer

[empty string]

mailto

[empty string]

message

No such function exists - iswindows.

querystring

[empty string]

remoteAddress

127.0.0.1

tagcontext

array

1

struct

column

2

id

CFSET

line

3310

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

2

struct

column

1

id

CFFUNCTION

line

3284

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

3

struct

column

4

id

CFINVOKE

line

1623

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

4

struct

column

3

id

CFELSEIF

line

1621

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

5

struct

column

3

id

CFIF

line

1611

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

6

struct

column

2

id

CFELSE

line

1597

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

7

struct

column

2

id

CFIF

line

1584

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

8

struct

column

1

id

CFFUNCTION

line

1543

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

9

struct

column

4

id

CFINVOKE

line

1530

template

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/global/cfc/assets.cfc

template

/

type

Expression

Session - struct

audtable

raz1_audios

currentupload

0,7D388D5AEF25452184EE6A8A61B2F591

customaccess

[empty string]

customfileid

[empty string]

customview

false

fid

BCE0EA8C072C455ABD146AFA03A65B01

file_id

[empty string]

firstlastname

Brian Gretz

fromshare

false

hostdbprefix

raz1_

hostid

1

hosttype

[empty string]

imgtable

raz1_images

indebt

false

isbrowser

F

locale

en

login

T

offset

0

offset_log

0

offset_sched

0

pluploadruntimes

html5,flash,silverlight

rowmaxpage

25

rowmaxpage_log

25

rowmaxpage_sched

25

sessionid

BC40ABA4EEE1A828ED57AA8A38DE1E6E

showmyfolder

T

showsubfolders

F

sortby

name

thecart

036F49C84DA94CD4B4FB388AB321727B

thedomainid

[empty string]

thefileid

[empty string]

thefolderorg

0

thegroupofuser

1

thehttp

http://

thelang

English

thelangid

1

theuserid

40CBE416-7014-4663-8E99238C03750A32

thisapp

dam

trash

F

trash_folder_offset

0

trash_folder_rowmaxpage

25

trash_offset

-1

trash_rowmaxpage

25

type

[empty string]

vidtable

raz1_videos

view

[empty string]

weblogin

F

Form - struct

FIELDNAMES

FILE,ZIP_EXTRACT,UPL_TEMPLATE,NAME

FILE

/opt/razuna_tomcat_1_6_5/tomcat/webapps/razuna/WEB-INF/bluedragon/work/temp/upld8861120067692554704.tmp

NAME

221518_tms1_tca_alt_trailer_240_empire_smokestacks_prem_sat_nov_15_9p_prores.mov

UPL_TEMPLATE

undefined

ZIP_EXTRACT

1

URL - struct

AV

0

FA

c.apiupload

FOLDER_ID

BCE0EA8C072C455ABD146AFA03A65B01

ISBINARY

false

NOPREVIEW

0

PLUPLOAD

true

_V

0.5143939541017651

From: Harkirat [mailto:help=razuna.com@sendgrid.me] On Behalf Of harkirat

16

The errors have the same symptoms. You are unable to add a new rendition or upload a new asset when the service is in this state.

17

Do you have a link to the full version. This doesn’t seem to have the Tomcat pieces. I agree about not going back in versions however our system on version 1.6.2 works great and our new system that we have been trying to run on version 1.6.5 has the issues that we have been talking about.

Thank you for your time.

From: Harkirat [mailto:help=razuna.com@sendgrid.me] On Behalf Of harkirat

18

I don’t believe we have a full packaged version of 1.6.2 anymore.

From your errors it looks to me as if your install is corrupted as the ‘myFusebox.getApplicationData().backuprestore.init(com.naryx.tagfusion.cfm.parser.cfFullVarExpression@118cfde9, com.naryx.tagfusion.cfm.parser.cfFullVarExpression@3f71d4ff) doesn’t exist.’ errors are file parsing errors which should not be happening.

I would suggest you backup and do a clean install of 1.6.5 which will most likely solve all your issues.

19

This error occurs when the template cache could not be properly be flushed. Simply flush your template cache and try it again.

20

Can you provide instructions please for flushing template cache? I am assuming that the cache is cleared when we bounce the JVM? When I bounce tomcat the renditions and new assets upload, but eventually goes south again. Can I configure a cronjob that will clear the cache? Your help is greatly appreciated.

Please confirm this is the reset cache - http://wiki.razuna.com/display/ecp/Activate+hosts+with+new+settings

Also please confirm if we can configure a scheduled task or cronjob