I have a problem in sharing our Photos from Razuna. They are in high resolution on Razuna, but when our customers wants to download the only get i low resolution. What are we doing wrong
You need to allow download of original assets.
You can do this for all files in a folder by clicking on Folder Sharing &
Settings and going to the Sharing tab.
Here, you enable “Allow download of original asset”.
Then click on “Reset setting for all assets”.
Then click on “Save”
For individual assets you can go to the asset itself and then click on
“Sharing options”, where you can enable download of the original asset.
Finally there is a setting, if you go to Administration -> Customization ->
Shared Folder/Collection Options
You can then set the original to be downloadable by default.
I hope this helps.