HTTP upload error for batch uploads

1

I am doing a series of batch uploads of about 50 photos / batch via Google chrome. Every 2 - 5 photos are getting upload errors reading “HTTP” error, meaning only about 30 photos in the batch are successfully uploading. When I take the remaining 20 photos with errors and upload them again, the same thing happens, every 2-5 fail with an “HTTP” error. To get all photos uploaded, I have to repeat this process with smaller and smaller batches until all photos with errors have successfully uploaded. I have tried uploading using all the different up loader run times available and the end result is the same. Need help solving this issue.

Thanks.

2

Are you on the hosted platform or using your own server? Please include the URL of your DAM.

3

I am on the hosted platform and our URL is http://ontarioparks.razuna.com/

Thanks

4

When did this start happening? Else can you browse the site properly without any issues? What happens if you switch to Firefox?

Please include a step-by-step description. Thank you.

5

Hi, issue started last Friday. The rest of the site is issue free, I can’t try on firefox as the browser is not supported at my workplace.

Step by step:

  1. open razuna, select myfolder and upload files
  2. Select 50 files from my system, drag and drop into uploader and click start upload
  3. about 30 of the 50 will upload, the remaining 20 will have “HTTP error” beside them
  4. Reset uploader, return to files grab the remaining 20 files, drag and drop, start upload
  5. some of the remaining 20 files will have “http error” beside them
  6. repeat step 4-5 until all files successfully upload
6

Ok, thanks.
We have upgraded to a new release this weekend. Is this still the case now?
If so, we might have to change some of our configuration (honestly, don’t know what yet). So any further explanation or error report will help us to fix things more.
Thank you for using Razuna and being a customer.

7

Thanks,

Issue is still persisting now. I have nothing more to report other than what is already above. Will update you if additional information becomes available.

8

Can you please inspect the error in google chrome console and let us know what it says. See attached picture.

9

Hi,

I’ve conducted a lot of tests today and believe I could find a remedy for it. In my tests I could upload 500 files without an issue. Please try again when you get a chance.

Thank you.

10

Hi, We have resolved the HTTP error on the hosted platform so you should not be seeing these anymore.

12

Thank you, I uploaded 200 photos this morning without issue, problem appears to be solved!