Hi Maureen,
If you have no trouble connecting via a normal client, I would agree that
it might have to do with connectivity from your side. If you wish, I can
test it directly. In that case, you can email me login details to the FTP.
I’ve removed your post because this is a public forum and you posted password here. I would suggest you send an email to Jens at jens [@] razuna.com with the information