Error with Uploading New Version

I am running the self-hosted version of 1.65 on Ubuntu, along with MySql database on a database server.

When I try to upload a new version of an image, I am seeing the error shows below in the log file. On the version screen is simply says wait for the page to refresh, but it never does.

Can someone tell me what the problem is? I can’t seem to figure it out.

========================= ERROR Listing Starts Here =================

An error occurred: http://www.sellars.media/index.cfm?
Time: 12/12/2014 6:09 PM
Error - struct
browser null
datetime {ts ‘2014-12-12 18:09:36’}
diagnostics Detail: Error at line 1, column 18 Error occurred while processing element (CFIF) on line 81 column 3 in template file “/opt/razuna/tomcat/webapps/razuna/global/cfc/assets.cfc”
errorlogfile /opt/razuna/tomcat/webapps/razuna/raz1/dam/WEB-INF/bluedragon/work/temp/rtelogs/bderror-2014-12-12-180936_6536401351490702119.html
generatedcontent
httpreferer [empty string]
mailto [empty string]
message arguments.thestruct.thefilename doesn’t exist.
querystring [empty string]
remoteAddress 127.0.0.1
tagcontext
array
1
struct
column 4
id CFSET
line 105
template /opt/razuna/tomcat/webapps/razuna/global/cfc/assets.cfc
2
struct
column 3
id CFELSE
line 102
template /opt/razuna/tomcat/webapps/razuna/global/cfc/assets.cfc
3
struct
column 3
id CFIF
line 81
template /opt/razuna/tomcat/webapps/razuna/global/cfc/assets.cfc
template /
type Application
Session - struct
audtable raz1_audios
customaccess [empty string]
customfileid [empty string]
customview false
file_id [empty string]
firstlastname James Radke
fromshare false
hostdbprefix raz1_
hostid 1
hosttype [empty string]
imgtable raz1_images
indebt false
isbrowser F
locale en
login T
offset 0
offset_log 0
offset_sched 0
rowmaxpage 25
rowmaxpage_log 25
rowmaxpage_sched 25
search
struct
andor and
change_day [empty string]
change_month [empty string]
change_year [empty string]
description [empty string]
extension [empty string]
file_id 5189AF9FFB694E2D8E2962D81D1FCA7C
filename [empty string]
flabel [empty string]
folder_id 0
iscol F
keywords [empty string]
kind search
labels_all [empty string]
labels_aud [empty string]
labels_doc [empty string]
labels_img [empty string]
labels_vid [empty string]
listaudid 0
listdocid 0
listimgid 0
listvidid 0
metadata [empty string]
newsearch t
on_day [empty string]
on_month [empty string]
on_year [empty string]
showsubfolders F
thetype all
sessionid 52C01D5EA4F10E4EA6B7032BD50B71D9
showmyfolder F
showsubfolders F
sortby name
thecart E3A2A12C789D4C28BBBF4573CAD5738A
thefileid [empty string]
thefolderorg 0
thegroupofuser 1
thehttp http://
thelang English
thelangid 1
theuserid FEBE71C1-E73D-4EC0-B339B8B4032C8ACE
thisapp dam
trash F
type [empty string]
vidtable raz1_videos
view [empty string]
weblogin F
Form - struct
FA c.asset_upload
FIELDNAMES FILEDATA,FOLDER_ID,TEMPID,THEPATH,TYPE,FILE_ID,THEFIELDNAME,FA,PREVIEW
FILEDATA /opt/razuna/tomcat/webapps/razuna/raz1/dam/WEB-INF/bluedragon/work/temp/upld969415302728352612.tmp
FILE_ID 5189AF9FFB694E2D8E2962D81D1FCA7C
FOLDER_ID [empty string]
PREVIEW false
TEMPID 69C0FD28-C1B4-4B31-863999F39B03677B
THEFIELDNAME filedata
THEPATH /opt/razuna/tomcat/webapps/razuna/raz1/dam
TYPE img
URL - struct [empty]

Hi,

Please upgrade to Razuna 1.7. It will most likely fix the issue for you.

BestHarkirat

I was planning on that, as I thought it might. Just wasn’t sure if it was something else.

Thanks!

Jim

We upgraded our system from 1.6.5 to 1.7, and when I try to add a new version of an image file I still get the error shown below this message.

Can you help me understand what the problem is, and what I need to do to fix it?

Thanks,

Jim

An error occurred: http://www2.sellars.media/index.cfm?
Time: 1/21/2015 1:37 PM
Error - struct
browser null
datetime {ts ‘2015-01-21 13:37:55’}
diagnostics Detail: Error at line 1, column 18 Error occurred while processing element (CFIF) on line 82 column 3 in template file “/opt/razuna/tomcat/webapps/razuna/global/cfc/assets.cfc”
errorlogfile /opt/razuna/tomcat/webapps/razuna/raz1/dam/WEB-INF/bluedragon/work/temp/rtelogs/bderror-2015-01-21-133755_3297370016740885733.html
generatedcontent
httpreferer [empty string]
mailto [empty string]
message arguments.thestruct.thefilename doesn’t exist.
querystring [empty string]
remoteAddress 127.0.0.1
tagcontext
array
1
struct
column 4
id CFSET
line 106
template /opt/razuna/tomcat/webapps/razuna/global/cfc/assets.cfc
2
struct
column 3
id CFELSE
line 103
template /opt/razuna/tomcat/webapps/razuna/global/cfc/assets.cfc
3
struct
column 3
id CFIF
line 82
template /opt/razuna/tomcat/webapps/razuna/global/cfc/assets.cfc
template /
type Application
Session - struct
asset_id_r D3CC2690C083466F8CACC68EC5B1F68C
audtable raz1_audios
customaccess [empty string]
customfileid [empty string]
customview false
do_folder_redirect true
file_id [empty string]
firstlastname James Radke
folder_redirect_id CAC7C016041C4708A37CB0E30AACEE17
fromshare false
hostdbprefix raz1_
hostid 1
hosttype [empty string]
imgtable raz1_images
indebt false
isbrowser F
locale en
login T
offset 2
offset_log 0
offset_sched 0
rowmaxpage 25
rowmaxpage_log 25
rowmaxpage_sched 25
search
struct
andor and
change_day [empty string]
change_month [empty string]
change_year [empty string]
description [empty string]
edit_ids 0
extension [empty string]
filename [empty string]
flabel [empty string]
folder_id 0
iscol F
keywords [empty string]
kind search
labels_all [empty string]
labels_aud [empty string]
labels_doc [empty string]
labels_img [empty string]
labels_vid [empty string]
listaudid 0
listdocid 0
listimgid 0
listvidid 0
metadata [empty string]
newsearch t
on_day [empty string]
on_month [empty string]
on_year [empty string]
search_file_ids 0
showsubfolders F
thetype all
sessionid C45074073148CC17E242E24CAC16BEF5
showmyfolder F
showsubfolders F
sortby name
thecart C15DB0EF94BE4CB79ACA24BC1F33C9B4
thefileid [empty string]
thefolderorg 0
thegroupofuser 1
thehttp http://
thelang English
thelangid 1
theuserid FEBE71C1-E73D-4EC0-B339B8B4032C8ACE
thisapp dam
trash F
type [empty string]
user_os windows
user_search_selection [null]
vidtable raz1_videos
view [empty string]
weblogin F
Form - struct
FA c.asset_upload
FIELDNAMES FILEDATA,FOLDER_ID,TEMPID,THEPATH,TYPE,FILE_ID,THEFIELDNAME,FA,PREVIEW
FILEDATA /opt/razuna/tomcat/webapps/razuna/raz1/dam/WEB-INF/bluedragon/work/temp/upld275579792156765498.tmp
FILE_ID 5189AF9FFB694E2D8E2962D81D1FCA7C
FOLDER_ID F757AC831E6845A99DB7CDD9DA23A9F4
PREVIEW false
TEMPID 9DB2736A-9402-4AF9-9753FC065AFF5AF9
THEFIELDNAME filedata
THEPATH /opt/razuna/tomcat/webapps/razuna/raz1/dam
TYPE img
URL - struct [empty]

I haven’t seen any response on this?!

Does this error let you identify what is happening on my system?

Thanks,

Jim

Jim,

I suggest you look into flushing your host cache. Also upgrade all your
third party libraries.

P.S.: if you want timely support and a guaranteed answer to your questions
than you have to get a support subscription.