Download files fails for one specific tenant

Razuna v2 Legacy Self-Hosted
1

hi,

this is kinda strange. we have currently 4 tenants configured and for one of them downloading assets doesn’t work. they can use the basket, the direct url is fine, but if they try to download a file razuna throws a time-out error.

the log entry:

the bderror file:

the host entry in tomcat’s server.xml:

<Host name="hif.kernbrand.ch" appBase="webapps">
        <Alias>hif.kernbrand.local</Alias>
        <Context path="" docBase="/home/razuna/tomcat/webapps/razuna/raz2/dam/" allowLinking="true" />
        <Context path="/assets" docBase="/home/assets/hif/" crossContext="false" reloadable="true" />
</Host>

you’ll notice the alias, it points to the server’s internal ip address. if i try to download an asset using the alias domain it works. if i configure my local pc to use the internal address for hif.kernbrand.ch too and try to download an asset using this domain it fails.

the other tenants are configured exactly the same way (in fact they’re copies of this tenant) and for them downloading assets works fine.

any ideas?

2

Hi Lorenz_Lammersdorf ,

You have 4 tenants configured and 1 of them doesn’t work with downloading assets.

So its mean 3 left tenants are able to downloading assets normally , right ? Did you config all of 4 tenants in same parameter or not ?

Thanks.

3

hi,

yes all 4 tenants have the same configuration (except for the tenant’s host domain of course).

4

Okay , We will look in to this and reply to you soon.

Thanks.

5

We can’t help you much here. As the other domains work and one not it is
clearly a configuration issue.