Backup File failing

Razuna v2 Legacy Self-Hosted
1

Hi,

We have begun the process to update Razuna from 1.7 to 1.8.1

When we try to backup the production environment in the /razuna/admin page (under General Configuration > Backup and Restore) it will just spin.

We see a general SQL Error, I have attached the link for error log that we are receiving.

https://s3.amazonaws.com/nnds-media-razunatenant-cdn/5347B315E83645D28917B9AF2FB32AFF/doc/80716A0B0D0048F587430DA1F2567A0D/bderror-2016-03-28-120303_8272419957130246699.html?AWSAccessKeyId=AKIAJCXDYKWK6HPJBQZQ&Expires=2090334210&Signature=1Y4AQpI36lfGutK8rcWy0WLjLcg%3D

2

Hi jwhite18 ,

Please try to restart the Razuna server from your site and re-run the backup task again to see how.

Hope this helps.

Thanks.

3

Hi jwhite18 ,

We have take a look in detail about your case , and see that you should upgrade the memory to at least 16 GB as system requirement suggestion : http://wiki.razuna.com/display/ecp/Requirements

And how to Adjusting Memory Settings for Tomcat.

Hope this helps.

Thanks

4

Thank you for your reply. We have tried restarting the server, did not work. Then we upgraded the memory to the recommended 16 GB and tried restarting the server. The Backup & Restore screen still spins.

Java 7 Update 71 (build 1.7.0_71-b14)
Windows Server 2012 R2
64-bit Operating System, x64-based processor

Tomcat Java Settings:
Initial memory pool: 10240 MB
Maximum memory pool: 10240 MB
Thread stack size: 2048 KB

5

Hi jwhite18 ,

May I know that did you perform the memory settings for Tomcat after upgrade the memory ?

Thanks.

6

Yes, we increased the memory settings on the Tomcat to the following:
Initial memory pool: 10240 MB
Maximum memory pool: 10240 MB
Thread stack size: 2048 KB

Under System Information it is showing:
Memory Allocation
Memory Total 9989 MB
Memory Free 7253 MB
Memory Max 9989 MB
Memory Used 2735 MB

7

I’m sorry to hear of your issues. It looks like there is another issue going on with your server which we cannot diagnose on this forum. Maybe it is a Java issue, maybe your Linux server hits a limit with open files, etc.

At this point, we have exceeded our suggestions. If you want us to look into this further, you would need to have a support subscription with us. Our support subscription will assure you that your Razuna server is running smoothly. You can see them at http://razuna.org/support/subscriptions

Thank you.