Find a removed order

Hi there,

I am new to Razuna so this may be a silly question!

I removed an order from last month. The client did not access the folder and has been in touch to ask for a new link. Is there any way I can reinstate her order rather than ask her to re-order her basket?

This is the link that the client received -

https://dglt.razuna.com/outgoing/basket-418834FFD9FB40C38FF8C2FAB4870EB1.zip

Thanks,

Dervla

Hi Dervla ,

Normally when an user order an asset or basket , there will be an email send to email address of user who will be responsible for the orders. However , the email just show the id of basket order and order date.

If you removed an order , so you can ask user to re-oder basket again. Because the system do not keep order anymore so you could not reinstate order.

Update to you.

Thanks

Thanks