Greetings,
I have a little test environment here and noticed a problem that was a little difficult to figure out. But now that I have the work around, I would like to pass it along to you in case you might be interested.
Problem description:
At my organization, we download images from Shutterstock.com. About 30 or so per day. Recently, I decided to setup Razuna in a test environment because it seemed like a great way to manage all of these images. So far it has been awesome! So, thank you for that.
I have noticed however that when you open images in Adobe Bridge CC and use that program to add keywords to a file, Bridge adds a bunch of other metadata to the file. If you upload the file to Razuna after editing in bridge, then add something to the description field, you can then redownload the file, but ONLY in Google Chrome and Opera, the file cannot be downloaded using Firefox, Internet Explorer, or Safari. It starts the download, but never finishes.
What I did to alleviate the issue:
My users insist on using bridge to add their keywords after downloading images from shutterstock… So, I setup a copy of exiftool to run in a batch file and then an FTP download scheduled from Razuna…
The exiftool command goes like this: C:\exiftool\exiftool -all= -tagsFromFile @ -Caption-Abstract -Keywords C:\fullpathtofile*.jpg
This eliminates all that garbage metadata that bridge likes to add… It does not delete the keywords and description fields. So, they can still search and keep track of the files.
Anyway, like I said. Just wanted to make you aware of this one. Maybe you can duplicate it on your end? I can send screenshots… test images… whatever you need.
What version of Razuna are you running and why do files start to download but never finish? I don’t see this behaviour. What version of which browser? Have you tried to update to the latest versions?
Actually, we can add this line to the default abstraction in Razuna if that only removes the bridge “garbage” metadata
Thank you for the response. My apologies for the lack of detail. I am running windows server 2012r2. Razuna 1.7 with tomcat installed as a Windows service. My users are adding metadata to shutterstock images using adobe bridge CC in OSX mavericks or Yosemite. As for the database, I am using MySQL.
The server is In a virtual on hyperV. I have not attempted to duplicate the issue with Adobe CC on windows… I have tried adding custom xmp tags to match the metadata that I saw in the files after running exiftool… That didn’t seem to work as not all the data would end up in the right fields… I double checked the XML file I exported to male sure the paths were correct. As I said before, after using eziftool to clear the metadata, everything works fine.
Sorry… I keep forgetting details… I just got home from work and am
tired… lol
Here’s the use-case, I guess you can call it…
To try and repeat the problem:
Use Adobe bridge CC on OSX Mavericks or Yosemite and download an Image from
let’s say… Pexels.com. (I’ve tested with images on this site and it
produced the same negative result as shutterstock)
Use Bridge to open the file and then command+I to add custom metadata
copy the keywords that go with the picture from the pexels website into the
keyword field and then save the image…
Now upload into Razuna…
Here’s the weird part… As long as you don’t change anything, you can
download the image!
However, open the image in Razuna and change something… I usually save the
word “TEST” into the description field. If you do this, you can still
download the file in Google Chrome, but not in Safari, Internet Explorer,
or Mozilla Firefox… All latest versions.
So, I setup a copy of exiftool to run in a batch file and then an FTP download scheduled from Razuna…
