Setup: Windows Server 2012, MSSQL Database, AWS Asset Storage
There is an issue with creating renditions of videos after upload, it seems to be an issue for all video file types, we have tried .MOV and .MP4’s.
Creating renditions of Audio & Images work fine. When trying to create a rendition of a video, the animated saving image comes up and it just hangs. All paths to external tools exist and are ok. When opening the developer tools in the browser, there is actually a jquery error:
The url request is ok, but there is no response. I am also not seeing any errors or anything in the Log entries for this issue.
I have tried re-adding both 64 and 32bit versions of ffmpeg, restarting the server, still with no luck.
FFMpeg also can convert these assets locally without issue.
Any ides of what the issues may be regarding creating video renditions and the above error?
We’ve made a lot of changes and fixes to Razuna 1.7 and the upcoming Razuna
1.7.1 in regards to AWS storage. So, in case you are not running it, I
highly recommend to upgrade.
So along with the inability to create video renditions when storing assets on AWS, it appears that during the image rendition process, images renditions are created, but thumbnails are not available. The direct links for the images work fine, but when clicking a thumbnail, it returns an xml error response:
NoSuchKey
The specified key does not exist.
We are more concerned with the inability to create video renditions, so if you have any input concerning our situation, it would be greatly appreciated. Thank you.
Is it possible for you to grab the “master” branch from our Github repository ( https://github.com/razuna/razuna ) and upgrade your instance?
We’ve have quite a couple of issues with S3 in the 1.7.1 release and most likely this is fixed too.
Apart from that, and since you are on Windows, please make sure that you have not spaces in your path to Razuna. Also, make sure to not have any spaces in the path to your executables (ffmpeg, etc.).
Since we were using the Windows service version of Tomcat, it was installed under C:\Tomcat 7.0. Re-installing Tomcat to C:\Tomcat and moving the Razuna webapps folder to there solved the issue!
My fault for not following that detail that was clearly outlined in the documentation, thank you for the response!
We are still though experiencing the issue above outline regarding clicking a thumbnail to view an image rendition results in a 404 error that responds:
<Error><Code>NoSuchKey</Code><Message>The specified key does not exist.</Message><Key>F444F97E65A7495DBA42F58AE13EF968/img/AB325358634E47CDAE7FA59BC02C7E26/thumb_290E5262230F40AE8D36B3D9D14A8769.jpg</Key><RequestId>66D8C6D6DEE1D6F6</RequestId><HostId>djas0843h4n3kj4h308yshfds+=@&HWDJWHE23io2h</HostId></Error>
The rendition is created perfectly and the direct links to the renditions work just fine, but the application cannot resolve the thumbnail for image renditions.
It could be that the system was not able to upload the thumbnail. I suggest you re-do the thumbnail again and see if that works. Additionally, upload a new one and see if that makes it. If so, this was most likely a one-time hiccup.
As mentioned, in 1.7.1 we’ve fixed a couple of issues with S3 operations.
Yes, this was not a one-time hiccup, there are issues with image rendition thumbnail generation as well as uploading/overwriting a thumbnail on videos.
You had mentioned grabbing the master branch to upgrade the instance. Would simply updating the global, config & host sub-folders suffice? Are there just specific files that I can update to fix this issue until 1.7.1 is a stable release? Are there any other known issues with doing this, would this “break” my instance or overwrite anything specific? Is there a best practice for updating? Thank you.
We have addressed the 2 issues you mentioned in branch RAZ-3538. You can cherry pick the changes and apply it to your install if you like. They are minor changes.
See
